This Privacy Policy describes how Jaipur Chai Co. ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit jaipurchaico.com or purchase from us. By using our website you consent to the practices described here.
1. Information we collect
We collect information you provide directly (checkout details, contact form entries, newsletter sign-ups) and information collected automatically as you browse (cookies, IP address, device and browser data, pages viewed).
Personal information you give us
- Name, email, phone number, and shipping/billing address
- Order history, product preferences, subscription plan
- Payment details processed securely by our payment partner (Cashfree); we do not store card or UPI credentials on our servers
- Messages you send us via the contact form, WhatsApp, or email
Information collected automatically
- Cookies and similar tracking technologies
- Log data — IP, browser type, referring page, timestamps
- Aggregated analytics from tools such as Google Analytics
2. How we use your information
- To process and deliver your orders and provide customer support
- To send transactional messages (order confirmations, shipping updates) via email and WhatsApp
- To send marketing emails only when you've opted in — you can unsubscribe any time
- To improve our website, product range, and shopping experience
- To detect and prevent fraud, abuse, or security incidents
- To comply with legal obligations under Indian law
3. Payment processing
4. Sharing your information
We do not sell your personal data. We share information only with:
- Logistics partners (Delhivery, Shiprocket, Bluedart, India Post) to fulfil delivery
- Payment processors (Cashfree) to complete transactions
- Communication tools (WhatsApp Business API, transactional email providers) to send order updates
- Analytics providers (Google Analytics) — anonymised where possible
- Legal authorities when required to comply with valid legal process
5. Cookies
We use essential cookies to remember your cart and preferences, and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings; some site features may not work properly without them.
6. Data retention
We retain order and account data for as long as required to service your orders and to meet tax and legal obligations under Indian law (typically 7 years for financial records). Marketing preferences are retained until you unsubscribe.
7. Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Withdraw consent to marketing communications at any time
- Nominate another person to exercise these rights on your behalf
To exercise any of these rights, email us at jaipurchaico@gmail.com. We'll respond within 30 days.
8. Data security
We use 256-bit SSL encryption in transit and industry-standard access controls. However no system is 100% secure — please use a strong, unique password and let us know immediately if you suspect any unauthorised access to your account.
9. Children
Our products are not intended for children under 18. We do not knowingly collect data from minors.
10. Changes to this policy
We may update this policy from time to time. Material changes will be flagged prominently on this page and, where required, notified by email.
11. Contact
Grievance Officer: Founder, Jaipur Chai Co.
Email: jaipurchaico@gmail.com
Address: Jaipur, Rajasthan 302001, India