These Terms & Conditions ("Terms") govern your use of the website jaipurchaico.com and every purchase from Jaipur Chai Co. By accessing the site or placing an order, you agree to these Terms.
1. About us
"Jaipur Chai Co." is a proprietorship based in Jaipur, Rajasthan, India, that hand-blends and sells specialty chai. When we say "we", "us" or "our", we mean Jaipur Chai Co. When we say "you" or "your", we mean the person visiting our site or placing an order.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract under Indian law to place an order. By checking out, you confirm that all information you provide is accurate.
3. Products & pricing
- All prices are in Indian Rupees (INR) and inclusive of GST unless stated otherwise.
- We reserve the right to change prices, product descriptions, or availability at any time without notice.
- Product photographs are illustrative; slight variation in packaging and colour is normal for hand-blended goods.
- In the rare event of a pricing error, we may cancel the affected order and issue a full refund.
4. Orders & acceptance
An order placed on our site is an offer to purchase. We accept your offer only when we send an order-confirmation email. We may refuse or cancel an order if:
- The product is out of stock
- There is a pricing or product-description error
- We suspect fraud, abuse, or a violation of these Terms
- Your delivery address is outside our current serviceable areas
5. Payment
Payments are processed by Cashfree Payments India Pvt. Ltd. We accept UPI, credit and debit cards (Visa, Mastercard, RuPay, Amex), net banking, popular wallets, and Cash on Delivery for eligible pincodes. All transactions are secured with 256-bit SSL encryption. See our Privacy Policy for details.
6. Shipping & delivery
Please see our Shipping Policy for delivery timelines, courier partners, and coverage areas.
7. Returns & refunds
Please see our Refund Policy for details on eligibility, timelines, and the refund process.
8. Subscriptions
- Chai Club subscriptions renew automatically at the interval you selected (monthly or annual) until cancelled.
- You can pause, skip, or cancel any time from your account or by emailing us — no lock-in.
- Cancellation takes effect at the end of the current billing cycle; already-shipped orders are non-refundable.
9. Intellectual property
All content on this site — including product photographs, recipes, blog articles, blend names, packaging design, and the "Jaipur Chai Co." wordmark — belongs to Jaipur Chai Co. and is protected by Indian copyright and trademark law. You may not reproduce, distribute, or use our content commercially without written permission.
10. User conduct
You agree not to:
- Use the site for any unlawful purpose or in a way that damages, disables, or impairs it
- Attempt to gain unauthorised access to any part of the site or its systems
- Post or transmit any content that is defamatory, obscene, or infringes another person's rights
- Use bots, scrapers, or other automated tools to interact with the site
11. Reviews & user content
By submitting a product review, comment, or photo, you grant us a non-exclusive, royalty-free, worldwide licence to use it in our marketing across web, email, and social channels. You confirm the content is your own and does not infringe anyone else's rights.
12. Disclaimers
13. Limitation of liability
To the fullest extent permitted by Indian law, our aggregate liability for any claim arising out of an order shall not exceed the amount you paid for that order. We are not liable for indirect, incidental, or consequential losses.
14. Governing law & jurisdiction
These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
15. Changes to these Terms
We may revise these Terms from time to time. The version in effect at the time of your order is the version that applies to it.
16. Contact
Email: jaipurchaico@gmail.com
Jaipur, Rajasthan 302001, India