Our promise: if you're not delighted with your first tin of chai, write to us within 7 days of delivery and we'll offer a replacement or a full refund. That's the Jaipur Chai Co. guarantee.
1. When you can request a refund
- You didn't love the taste. First-time buyers get a full "Loved or Refunded" guarantee within 7 days of delivery.
- Your parcel arrived damaged or leaking. Report within 48 hours of delivery with a photo.
- You received the wrong product. We'll ship the correct item at no additional cost.
- The product is past its best-before date on arrival. Full refund or replacement.
2. When refunds are not possible
- Requests raised more than 7 days after delivery
- Opened tins where more than 30% of the product has been consumed
- Products damaged due to mishandling after delivery
- Bulk / wholesale / corporate gifting orders (governed by a separate agreement)
- Subscription orders that have already been shipped (you can pause future shipments any time)
3. How to raise a refund request
- Email us at jaipurchaico@gmail.com with your order ID and a short note on what went wrong.
- Attach photos if the product arrived damaged, opened, or is the wrong item.
- Our team will respond within 24 working hours with next steps.
4. Refund timelines
- Once your refund is approved, we initiate it within 2 business days.
- UPI / wallet / net banking: reflects in 3–5 business days.
- Credit / debit card: reflects in 5–7 business days depending on your issuing bank.
- Cash on Delivery orders: refunded via UPI or bank transfer — we'll collect your details at approval.
5. Return shipping
For eligible returns, we arrange free reverse pickup through our courier partners. If reverse pickup is unavailable at your pincode, we'll ask you to courier the product to us and reimburse the actual shipping cost (up to ₹150) along with the refund.
6. Exchanges
Prefer an exchange over a refund? Absolutely. Tell us which blend or size you'd like instead when you email us, and we'll ship it out as soon as we receive the original item.
7. Cancellations
- Orders can be cancelled free of charge before dispatch. Reply to your order-confirmation email or message us on WhatsApp.
- Once dispatched, an order cannot be cancelled — you can raise a return request after delivery as per this policy.
8. Subscription cancellations
You can pause, skip, or cancel your Chai Club subscription any time from your account or by writing to us. Cancellation applies from the next billing cycle onward; there are no cancellation charges.
9. Contact
All refund and return queries: jaipurchaico@gmail.com · WhatsApp: +91 84464 47996